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Video placeholder: Add a current video walkthrough for “Bug Report”. Include captions.

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Step 1: Open Report a bug

  1. In the top bar, click the Support (help) icon
  2. Choose Report a bug

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Step 2: Describe the issue and save diagnostics

  1. Enter what went wrong. Optionally add steps to reproduce
  2. Click Save diagnostics and open email
  3. Choose where to save the diagnostics ZIP (it includes app logs and a bug_report.txt file)
Your default email app opens addressed to info@eigent.ai with a pre-filled message.

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Step 3: Send the email

  1. Attach the ZIP you just saved to the message (the mail app cannot add this automatically)
  2. Add screenshots or other files if they help, then send

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Step 4: Join Our Community for Real-time Support

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For English-speaking Users:

  • Join our CAMEL-AI Discord 🤖｜eigent channel : https://discord.com/invite/CNcNpquyDc for bug discussions and community support
  • Get direct assistance from our team and community members

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For Chinese-speaking Users:

  • Add our WeChat assistant: CamelAIOrg to join the bug fix group for Chinese community support
  • Communicate with our Chinese-speaking support team

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Alternative: GitHub Issues

Developers and technical users are welcome to report issues directly through our GitHub issues: Optional: In the same Report a bug dialog, use Download logs to save a single log file (without the full diagnostics ZIP).

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Important Notes

  • Always include the diagnostics ZIP (or log export) when reporting bugs for faster resolution
  • Provide as much detail as possible in your bug description
  • Screenshots help our team understand visual issues more quickly
  • Our community channels provide the fastest response times for urgent issues
Thank you for helping us improve our product through your feedback and bug reports!