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Troubleshooting
Support
Bug
On this page
Step 1: Access the Bug Report Feature
Step 2: Download Log Files
Step 3: Complete the Bug Report Form
Step 4: Join Our Community for Real-time Support
For English-speaking Users:
For Chinese-speaking Users:
Alternative: GitHub Issues
Important Notes
Troubleshooting
Bug
Follow these simple steps to report bugs and help improve our product for everyone:
Step 1: Access the Bug Report Feature
Locate the
Bug Report
button in the top section of the desktop interface, positioned to the right of your project name
Click the
Bug Report
button to initiate the reporting process
Step 2: Download Log Files
Upon clicking the Bug Report button, log files will be automatically downloaded to your device
These log files contain technical information that helps our development team diagnose issues more effectively
Step 3: Complete the Bug Report Form
A bug report web form will automatically open in your default browser
Please provide the following information:
Bug Description
: Write a clear description of the issue you encountered
Screenshot Upload
: Attach relevant screenshots that demonstrate the problem
Log File Upload
: Upload the log files that were downloaded in Step 2
Step 4: Join Our Community for Real-time Support
For English-speaking Users:
Join our
CAMEL-AI Discord
🤖|eigent
channel :
https://discord.gg/HgSesTVC
for bug discussions and community support
Get direct assistance from our team and community members
For Chinese-speaking Users:
Add our WeChat assistant:
CamelAIOrg
to join the
bug fix group
for Chinese community support
Communicate with our Chinese-speaking support team
Alternative: GitHub Issues
Developers and technical users are welcome to report issues directly through our GitHub issues:
Repository URL
:
https://github.com/eigent-ai/eigent
Submit detailed issues with reproduction steps
Important Notes
Always include log files when reporting bugs for faster resolution
Provide as much detail as possible in your bug description
Screenshots help our team understand visual issues more quickly
Our community channels provide the fastest response times for urgent issues
Thank you for helping us improve our product through your feedback and bug reports!
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Responses are generated using AI and may contain mistakes.